The City Shortens a Lifeline for the Disabled

The MTA is planning changes to a program serving New Yorkers with disabilities, and some of them are not happy about it

David Isaacson, who suffers from kidney disease, must stay off mass transit in order to stay on the list for a kidney transplant. He uses an MTA pilot program called E-Hail to get around. The agency plans to install caps on monthly rides and deductions in the coming weeks, forcing disabled riders like David to figure out on their own how to adjust.

If you think you might be a kidney match for David, you can contact New York-Presbyterian Hospital at 212-746-3099 or email us at


One Response to "The City Shortens a Lifeline for the Disabled"

  1. Michael  March 8, 2020 at 7:20 pm

    I was one of the lucky 1,200 access o ride users to be put in the on-demand taxi program. then I realized I wasn’t lucky. There was a plan. They picked the biggest complainers. The heaviest users. the activists from the disabled community and put us in the program. They specifically asked for our feedback about how it worked. now they’re complaining that it cost too much. They asked us to use it!

    Yeah, we’ll use it a lot, it’s life-changing! Regular access a ride made it impossible for me to have a job. Adding an hour and a half to my ride and either direction is unacceptable now I can travel when I need to travel and not be taken on a tour of New York City.

    This on demand Access-A-Ride program has allowed disabled people to become productive members of New York City. Caping it at at 16 rides a month and only paying for the first $15 is just sabotage. Every ride I take saves the MTA about two-thirds of what it would be paying one of them blue and white vans to take me on a serrepetase route to work.!


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